Cancellations and/or Refunds

REQUIREMENTS

1. Any request of cancellation must be notify by email at least 12 hours before the expected pick up time..
2. Otherwise, cancellations made with a time margin of less than 12 hours of the expected pick up time, will not be subject to refund.
3. If the pick up is not carried out by reasons outside the company –see not finding the customer and that the customer has not contacted the company or the driver- there will be no right to refund..

REFUNDS

Fulfilling this requirement, Transfers in Barcelona commits to make the refund of the complete price of the reservation. On the other hand, the client will be refund if the pick up is not carried out because of reasons that depend on the driver or on the company. The deadline for the refund will be 30 days and it will be made by the same payment method used by the client.